A. Rights arising from defective performance and warranties

 

The Seller is liable to the Buyer for ensuring that the item is free of defects upon delivery. In particular, the Seller is liable to the Buyer for ensuring that at the time the Buyer takes delivery of the item:

(a) the item has the characteristics agreed upon by the parties, and in the absence of an agreement, such characteristics as described by the Seller or expected by the Buyer with regard to the nature of the goods and based on the advertising carried out by them,

(b) the item is fit for the purpose stated by the Buyer for its use or for which an item of this type is normally used,

(c) the item is in the appropriate quantity, measure, or weight,

(d) the item complies with legal requirements.

The Buyer is not entitled to rights arising from defective performance if the Buyer knew before taking delivery of the item that it was defective, or if the Buyer caused the defect themselves.

If the defective performance constitutes a material breach of contract, the Buyer has the right:

 

• to have the defect removed by delivery of a new item without defects or delivery of the missing item,

• to have the defect removed by repair of the item,

• to a reasonable discount on the purchase price,

• or to withdraw from the contract.

 

If the defective performance is a minor breach of contract, the Buyer has the right to have the defect removed or to a reasonable discount on the purchase price.

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B. Withdrawal from the contract

 

The Buyer – Consumer has the right to withdraw from the contract without giving any reason within 14 days from the date of receipt of the goods. Withdrawal can be made by email to info@ofelos.cz or in writing to the address Ofelos s.r.o., Lidická 700/19, Veveří, 602 00 Brno.

The goods must be returned undamaged, clean, including documentation, and ideally in their original packaging. The costs of returning the goods shall be borne by the Buyer. The Seller shall refund the money within 14 days of withdrawal, but no sooner than after the goods have been returned.

The Buyer – Entrepreneur does not have the right to withdraw from the contract without giving a reason within the meaning of Section 1829 of the Civil Code, but retains their rights arising from defective performance under the general provisions of contract law.

If necessary, withdrawal can also be handled by telephone for faster communication, but the official form remains written or electronic. without giving a reason within 14 days of receipt of the goods. Withdrawal can be made by email to info@ofelos.cz or in writing to the address Ofelos s.r.o., Lidická 700/19, Veveří, 602 00 Brno.

The goods must be returned undamaged, clean, including documentation and ideally in their original packaging. The seller will refund the money within 14 days of withdrawal, but only after the goods have been returned.

The buyer – entrepreneur does not have the right to withdraw from the contract without giving a reason within the meaning of § 1829 of the Civil Code, but retains their rights arising from defective performance under the general provisions of contract law.

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C. Exceptions to the right of withdrawal

 

The Buyer may not withdraw from the contract if the product is marked as "Made to order."

Furthermore, withdrawal is not possible if the goods:

 

cannot be returned in their original condition,

 

have already been consumed or altered,

 

or if the Buyer has damaged the item or failed to report a defect in a timely manner.

 

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D. Warranty conditions

 

The warranty period for OFELOS acoustic booths is 2 years from the date of sale. The warranty does not cover defects caused by improper use or installation – e.g., installation in an unsuitable environment (moisture, frost), failure to follow the instructions, mechanical interference with the structure, improper disassembly, or overloading the product beyond normal use.

The buyer is obliged to follow the installation and user instructions. In the event of damage during transport, a damage report must be drawn up.

The warranty does not cover:

 

minor visual differences that do not affect functionality,

 

damage caused by a third-party carrier,

 

excessive wear and tear or improper disassembly.

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E. Dispute resolution

 

In the event of a consumer dispute arising between the Seller and the Consumer from a purchase contract or a contract for the provision of services that cannot be resolved by mutual agreement, the Consumer may submit a proposal for out-of-court resolution of such a dispute to the designated entity for out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, Email: adr@coi.cz, Website: adr.coi.cz. The Consumer may also use the online dispute resolution platform established by the European Commission at: http://ec.europa.eu/consumers/odr.